Return Policy

At Angular Furniture, we are committed to ensuring your complete satisfaction with every purchase. We understand that buying furniture is a significant decision, and we want you to feel confident and secure when shopping with us. To that end, we have established a comprehensive and fair return policy that protects your rights as a consumer. Please read the following terms carefully to understand your options should you need to return a product.

1. Right to Cancel (Online Purchases)

In accordance with consumer protection regulations, you have the right to cancel your order and return any item purchased through our website, angularfurniture.com, within a specific period. You may cancel your order for any reason or no reason at all.

  • Cancellation Period: You have 14 calendar days from the date you (or a third party designated by you, other than the carrier) physically take possession of the goods to exercise your right to cancel.
  • How to Cancel: To initiate a cancellation, please log in to your account on our website and submit a cancellation request through the order management section. Alternatively, you may contact our customer service team via the contact form on our website.
  • Notification: Once we receive your cancellation notice, we will confirm the acceptance of your return and provide instructions regarding the next steps. Your right to cancel is reinstated if we fail to inform you of your cancellation rights at the time of purchase.

2. Returns Due to Defects, Damage, or Error

We strive for perfection in every shipment, but if you receive an item that is damaged, defective, or incorrect, we will make it right immediately.

  • What to do: If the item arrives damaged or with manufacturing defects, please inspect the goods upon delivery and notify us as soon as possible. For obvious damage, it is advisable to note the damage on the delivery receipt.
  • Resolution: We will arrange for a replacement or a full refund, including any necessary return shipping costs. In cases of minor defects that do not affect functionality, we may offer a repair kit or partial refund, depending on your preference and the nature of the defect.

3. Returns for Change of Mind

If you wish to return an item because it does not fit your space or match your decor, you may do so under the following conditions:

  • Eligibility: The item must be unused, in its original condition, and in the original packaging. Items that show signs of use, wear, or damage may not be eligible for return.
  • Assembly: If the item has been assembled, it must be disassembled and repackaged securely.
  • Hygiene: For health and safety reasons, bedding, mattresses, and upholstered items must be returned in pristine, unused condition and must not have been exposed to smoke, pets, or strong odors.

4. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they are faulty:

  • Mattresses and bedding
  • Custom-made or personalized furniture
  • Items that have been used or show signs of wear
  • Products that have been damaged due to misuse or improper assembly

5. Refund Process

Once we receive your returned item and verify its condition, we will process your refund as quickly as possible.

  • Refund Method: We will refund the full purchase price using the same payment method you used for the original transaction. If you paid by credit card, the refund will be credited to your card. For bank transfers, we will issue a refund to your bank account.
  • Timing: Refunds are typically processed within 5–7 business days after we receive the returned goods. Please note that your bank or credit card issuer may take additional time to post the refund to your account.
  • Value Retention: If you have used the goods beyond what is necessary to establish their nature, characteristics, and functioning (e.g., normal wear and tear is acceptable), we may deduct a proportionate sum from the refund.

mitments Regarding Digital Content and Services

  • If your order includes digital content (e.g., assembly instructions, e-books) or services (e.g., interior design consultation), your right to cancel may be limited once the service has been fully performed or the digital content has been downloaded.
  • You explicitly agree that we may begin service performance before the 14-day cancellation period expires, but only if you request it and acknowledge that you will lose your right to cancel once the service is completed.

7. How to Return an Item

To return an item, please follow these steps:

  • Contact Us: Notify us of your intent to return via your account or the contact form.
  • Packaging: Repack the item securely in its original packaging. Include all accessories, manuals, and free gifts that came with the product.
  • Return Shipment: Follow our instructions for returning the goods. You are responsible for ensuring the item is returned safely to us.

8. Customer Support

If you have any questions about this return policy or need assistance with a return, please do not hesitate to contact our customer service team through the angularfurniture.com website. We are here to help you every step of the way.