Shipping Policy

At Angular Furniture, we are dedicated to delivering your modern furniture purchases with the utmost care and efficiency. We understand that receiving your new items is an exciting moment, and we strive to make the shipping process as smooth and transparent as possible. Below, we outline our shipping procedures, delivery timelines, and what to expect when your order arrives.

1. Order Processing

Once you place an order on angularfurniture.com, our team immediately begins processing it to ensure accuracy and quality. We manually verify your order details, check product availability, and prepare your items for shipment.

  • Processing Time: Orders are typically processed within 2–3 business days. During peak seasons or promotional periods, this may take slightly longer.
  • Custom Items: For made-to-order or custom furniture, processing may take longer. We will notify you of any extended processing times.

2. Shipping Methods and Carriers

We partner with trusted logistics providers and shipping carriers to ensure reliable delivery across Hong Kong. Depending on the size and nature of your order, we may use a combination of parcel services and white-glove delivery options.

  • Standard Shipping: For smaller items such as side tables, lamps, and accessories, we use standard parcel delivery.
  • Curbside Delivery: Larger items like sofas, beds, and dining tables are delivered to your building’s entrance or ground floor.
  • White-Glove Service: For an enhanced experience, we offer in-home delivery, assembly, and packaging removal for select items. This service is highly recommended for large or complex furniture.

irect Delivery Areas

We currently ship to most areas within Hong Kong, including Hong Kong Island, Kowloon, the New Territories, and outlying islands. If you reside in a remote or restricted area, our system will notify you during checkout if additional arrangements are required.

4. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package’s progress. You can also log in to your account on angularfurniture.com to view real-time updates on your shipment status.

5. Delivery Day and Time

We aim to deliver your order within 5–10 business days after processing, depending on your location and the size of your order. For white-glove deliveries, our logistics team will contact you to schedule a convenient time slot.

  • Time Windows: Deliveries are typically made between 9:00 AM and 6:00 PM, Monday to Saturday.
  • Holidays: Please note that shipments may be delayed during public holidays or adverse weather conditions.

6. Receiving Your Order

When your furniture arrives, we recommend the following:

  • Inspect Upon Arrival: Check the packaging for any visible damage before accepting the delivery. If damage is evident, note it on the delivery receipt.
  • Sign-Off: A signature is required upon delivery. If you are unable to be present, you may authorize a neighbor or concierge to accept the package on your behalf.
  • Assembly: If you have opted for white-glove service, our team will assemble the furniture, position it as requested, and remove all packaging materials.

7. Lost or Missing Packages

In the rare event that your order does not arrive or goes missing in transit, please contact our customer service team immediately. We will initiate a trace with the carrier and work to resolve the issue promptly. Once a package is marked as delivered, we recommend checking with neighbors or building management in case it was left in a secure area.

8. International Shipping

At this time, we only ship within Hong Kong. We are actively exploring options to expand our shipping reach and will update our policy accordingly.

9. Environmental Commitment

We are committed to sustainable shipping practices. We use recyclable packaging materials, minimize excess waste, and optimize delivery routes to reduce our carbon footprint.

10. Need Help?

If you have any questions about your shipment or need assistance with delivery arrangements, please visit our Help Center or contact us through the website. Our team is ready to support you every step of the way.

Thank you for choosing Angular Furniture. We look forward to bringing modern design to your home.